Junior Key Account Manager

Build relationships. Grow accounts. Launch your career in key account management.

A24 Group is a well-established, internationally operating staffing business with a proven track record since 1996. We're looking for a motivated and relationship-driven Junior Key Account Manager to join our Cape Town team and help nurture and grow our existing client base.

This is a fantastic opportunity for someone early in their account management career who is passionate about client service, building long-term partnerships, and delivering real value. You'll work alongside experienced account managers and cross-functional teams while taking ownership of your own portfolio of accounts.

What You'll Be Doing

• Managing a dedicated portfolio of existing client accounts, serving as a trusted point of contact for their staffing needs
• Building and maintaining strong relationships with key decision-makers and stakeholders within each account
• Conducting regular client check-ins, service reviews, and satisfaction assessments
• Identifying upselling and cross-selling opportunities to maximise account revenue and deepen partnerships
• Collaborating with recruitment, compliance, and operations teams to ensure seamless service delivery
• Handling client queries, concerns, and escalations with professionalism and urgency
• Tracking account performance against SLAs and KPIs, and providing clients with regular reporting and insights
• Keeping CRM and internal systems up to date with accurate account information
• Reporting to management on account health, risks, and growth opportunities
• Staying informed on industry trends and competitor activity to better serve and advise clients

What You'll Need

• Matric / Grade 12 (a tertiary qualification in Business Management, Marketing, or a related field is advantageous)
• 1–2 years' experience in account management, client services, customer success, or relationship management
• Healthcare or staffing industry experience is a plus, but not essential
• Strong verbal and written communication skills in English
• Good interpersonal skills with a natural ability to build rapport and trust
• Comfortable managing multiple accounts and competing priorities
• Proficient in MS Office (Word, Excel, Outlook); CRM experience is beneficial
• Ideally own reliable transport.

Who You Are

• Client-centric — you genuinely care about delivering great service
• A natural relationship builder who earns trust quickly
• Proactive, organised, and detail-oriented
• Eager to learn and grow within a structured environment
• A collaborative team player who works well across departments
• Calm under pressure with solid problem-solving instincts
• Professional, accountable, and high on integrity

What's In It For You

• Competitive base salary + performance-based incentives
• A clear development path into senior account management or key account roles within the group
• Supportive team culture with strong leadership, coaching, and mentorship
• Ongoing training and professional development opportunities
• Exposure to a multi-brand international group with room to grow across entities and departments

Location

This is a Cape Town-based role (Bellville, Western Cape). Candidates from Johannesburg or Gauteng who are open to relocating are encouraged to apply.